Service Desk Integration with RMM

The successful integration of Remote Management & Monitoring and relies on the use of Data Extraction APIs to generate tickets and transfer information from the RMM Dashboard into and vice verse.

The following topics describe how to set up, monitor and maintain this integration:

• Service Desk and Remote Management & Monitoring API Keys
  • Regenerate RMM API Key
  • Replace RMM API Key in Service Desk
  • Replace Service Desk API Key in RMM
• View Service Desk Integration Problem Reporting
• View Device Integration Status - View Service Desk mapping status of supported devices
• Access Service Desk from the RMM Dashboard
• Uninstall Service Desk
• Reintegrate RMM Dashboard with Service Desk